1. Seller

We are a godo kaisha (a limited liability company under Japanese law). We are a Japanese corporation and hold no Korean business registration number (사업자등록번호), no Korean mail-order business report number (통신판매업 신고번호) and no Taiwanese unified business number (統一編號). Japanese Corporate Number: 2011203004875. For inquiries, please write to the email address above, or send them from "Profile > Send a report" in the app.

2. Description of the services sold

The Paid Plan of "Phrasy" comes in two plans: the monthly plan (a subscription that begins with a 7-day free trial and then renews automatically every month) and the annual plan (a subscription that begins with a 14-day free trial and then renews automatically every year). During the trial and the paid period, there is no daily limit on the number of practices you can do (if there is use far beyond the scope of ordinary learning, we may restrict use or suspend provision, as set out in Section 12 of the Terms of Service. If we suspend provision on our own judgment, we refund the price for the unexpired period).

Even without subscribing, you can try one free lesson (once per device; this is available to a guest who has not signed in). After the one free lesson, a user who has not subscribed cannot practice lessons or reviews. Viewing your records and changing settings remain available. However, a lesson that we release free of charge to all users for a stated period (such as a special episode) can be practiced during that period even if you have not subscribed, and does not count toward the one free lesson. To start a free trial, you must sign in with an Apple or Google account, or with a code sent to your email address.

The provisions on the Paid Plan apply from the time purchase of the Paid Plan becomes available in the app (Terms of Service, Section 12).

3. Price

The prices are as follows (inclusive of consumption tax and other taxes; these are the prices in Japan). You are not charged during the free trial.

In other countries and regions, through the App Store's mechanism, the price in the currency of the user's country and region is shown on the purchase screen in the App Store. In every case, the amount shown on the purchase screen is the amount that will actually be charged.

Apart from the price, there are no costs that we charge for the provision of the services (including anything equivalent to shipping charges). The internet communication charges required to use the Service are borne by the user.

4. Time and method of payment

The method of payment is the payment method that the user has registered with their Apple ID (on the Android version, their Google account). Because the purchase is made through the App Store or Google Play, we never receive payment card numbers or any other payment information. The statements about Google Play apply from the time we start providing the Android version. Verification of purchases and management of the subscription status are carried out through RevenueCat, Inc., to whom we entrust them.

Payment is made when the free trial ends (or, if the user does not use the trial, at the time the purchase is completed) and on each renewal date of the subscription period. The free trial can be used only once per Apple Account, across the monthly plan and the annual plan (on the Android version, once per Google account).

5. Time of provision of the services

The one free lesson is available as soon as you use the app. The Paid Plan becomes available immediately after the purchase is completed. The features available under the Paid Plan may be used until the last day of the subscription period.

6. Conditions of the subscription

The Paid Plan is a subscription that renews automatically each time the subscription period expires. Before the purchase, we show the following conditions on the App Store purchase screen and on the screen shown immediately before you proceed with the purchase.

• That it is a subscription that renews automatically
• The subscription period (1 month for the monthly plan, 1 year for the annual plan) and the billing cycle (monthly, or yearly)
• The amount charged after the free trial ends: JPY 3,480 per month after the 7-day free trial for the monthly plan, and JPY 19,800 per year after the 14-day free trial for the annual plan (both including tax)
• The amount payable per subscription period, and the total amount including tax
• The deadline for cancellation (up to 24 hours before the next renewal date; during the free trial, up to 24 hours before the trial ends) and where the cancellation is carried out

If you do not cancel, the subscription automatically moves to a paid period after the free trial ends, and the amount shown on the purchase screen (in Japan, JPY 3,480 per month for the monthly plan, and JPY 19,800 per year for the annual plan) is charged. After that, the price for the next period is charged to the payment method registered with your Apple ID (on the Android version, your Google account) 24 hours before the subscription period expires. If you cancel at least 24 hours before the trial ends, you will not be charged. In South Korea, before a free trial switches to a paid subscription, Apple or Google separately asks for your consent. The consent procedure, and how a case where you do not consent is handled, depend on the mechanisms of Apple or Google.

We notify you once from the app about 48 hours before the first charge that follows the end of the free trial (only if you have allowed notifications for the app; we do not guarantee that the notice will reach you, and whether or not the notice is given, the subscription renews unless you cancel).

There is no fixed term for applications. There is no minimum period of use either, and you may cancel even in the middle of the first subscription period (in that case, you may use the Service until the last day of the period already paid for).

7. Cancellation, and withdrawal or rescission of the application

To cancel, open the "Settings" app on your device and go to your own name (Apple ID) at the top → "Subscriptions" → the subscription concerned → "Cancel Subscription". Please do this at least 24 hours before the next renewal date (during the free trial, before the end of the trial). If you cancel at least 24 hours before the free trial ends, you will not be charged. Contacting us alone does not cancel the subscription. Deleting the app, and deleting your account, do not automatically cancel the subscription. Switching between the monthly plan and the annual plan is done from the same "Subscriptions" screen as cancellation. The timing of the switch and the treatment of any difference in price follow Apple's mechanism.

On the Android version (applicable from the time we start providing it), open the Google Play Store app and go to the profile icon at the top right → "Payments & subscriptions" → "Subscriptions" → the subscription concerned → "Cancel subscription". The deadline is the same as above: at least 24 hours before the next renewal date (during the free trial, before the end of the trial).

Even after you cancel, you may use the Paid Plan until the last day of the period already paid for. If you cancel in the middle of a subscription period, we do not refund the price corresponding to the unexpired period on a pro rata basis, except where the law so provides (including for users resident in Taiwan; see the next paragraph). Where we suspend or terminate provision on our own judgment, we refund as set out in Section 12 of the Terms of Service, directly refunding the part that is not refunded through the procedure of Apple or Google.

Users resident in Taiwan may, under the law (including the Mandatory and Prohibited Provisions of Standard Contracts for Online Learning Services [網際網路教學服務定型化契約應記載及不得記載事項]), cancel even in the middle of the contract period and request a refund of the price corresponding to the unexpired period. For refunds, we will first guide you to the refund procedures of Apple or Google. If the refund is not made through that procedure, we will refund an amount corresponding to the unexpired period, to the extent provided by law. To receive a refund, you must first stop automatic renewal (cancel) with Apple or Google; if you do not, the price of the next period will be charged. When we make a refund, your use of the Paid Plan ends on that day. The refund amount is calculated as: amount paid × (number of unexpired days ÷ number of days in the contract period). We may deduct a handling fee, within the limit set by law. Please send your request to the email address in Section 22 of the Terms of Service (support@phrasy.net).

The Paid Plan is a digital service, and its provision begins immediately after the purchase is completed. Where the laws of the user's country of residence allow withdrawal of the application or rescission of the contract, those laws apply. To the extent they do not allow it, once the user has agreed, in the course of the purchase, to receive the service immediately and provision has begun, the application cannot be withdrawn and the contract cannot be rescinded. Mail-order sales in Japan are not subject to any statutory cooling-off system. This notice does not deprive the user of the rights that the laws of the user's country of residence give to consumers.

Refunds for purchases made through the App Store are handled by Apple in accordance with its own procedures and judgment. Please send refund requests to Apple's window (https://reportaproblem.apple.com/). We cannot directly refund a purchase made through Apple. On the Android version, refunds for purchases made through Google Play are handled by Google in accordance with its own procedures and judgment, and refund requests should be sent to Google Play's window (https://support.google.com/googleplay/answer/2479637). We also accept inquiries about refunds at our own contact point and will explain the procedures of Apple and Google.

Where the services differ from what has been disclosed, or cannot be provided for reasons attributable to us, the matter is handled in accordance with applicable law and Section 18 of the Terms of Service.

8. Operating environment

The app for the Service is available as an iOS app and an Android app (the Android app from the time we start providing it). The supported OS versions are shown on the product page in the App Store and Google Play. An internet connection is required in order to use it. To receive evaluation of your pronunciation and speech in conversation practice, please allow the app to use your device's microphone (you can still use the Service with keyboard input if you do not allow it).

The conditions for using the Service are set out in the Terms of Service (https://phrasy.net/terms), and the handling of personal information is set out in the Privacy Policy (https://phrasy.net/privacy).